All You Need To Know Click on a topic below for more information. If you can’t find the answer to any question please contact us by email on web@satellitetravel.co.uk or phone us on 020 8643 3666. How safe is my money ? What happens if I make a mistake ? What if I make a mistake on the names ? What if I need to do a name change ? What if I need to change my date of travel ? What happens if I need to cancel ? Why do I still need tickets ? Is there a meal on the flight ? Unaccompanied Minors Is there a charge for paying by credit card ? Do I have to pay any airport taxes and fuel supplements ? How safe is my money ? Satellite Travel are holders of ATOL 0488. This means your money is fully protected by the bond we lodge with the Civil Aviation Authority. For more information on how the ATOL system works go to www.atol.org.uk. Please remember that the ATOL system only covers you for the cost of the flight you have booked. Credit card payments are made through a secure server which ensures that your payment is safe. [TOP] What happens if I make a mistake ? Contact us within 12 hours of making the booking and we will cancel free of charge and refund your monies. This only applies if your date of travel is more than 7 days away. [TOP] What if I make a mistake on the names ? Don’t worry, contact us within 48 hours of making the booking and we will change the name free of charge after this time name change charges will apply as below. It is important that the name on the ticket matches the name on the passport [TOP] What if I need to do a name change ? A charge of £25 per sector (£50 for a return trip) will be applied for each name that is changed on a booking. If all names are changed then cancellation charges will apply as detailed below. A change of date and name will incur cancellation charges. [TOP] What if I need to change my date of travel ? If your date of travel is more than 72 hours away then you can change your date of travel, subject to availability, for an amendment fee of £50 per person, if the new flight is more expensive you must pay the difference if the new flight costs less then no refund will be offered. If your date of travel is less than 72 hours away then cancellation charges will apply. A change of date and name will incur cancellation charges. [TOP] What happens if I need to cancel ? The following charges will apply:   More than 10 weeks before departure Loss of deposit Less than 10 weeks before departure 100% You should make sure you have adequate Travel Insurance. You can buy insurance from the extras link on our website. You should make sure you have adequate travel insurance. [TOP] Why do I still need tickets ? Check In procedures on charter flights mean that ticket are still necessary for travel. These will be posted to you about 3 weeks before departure. If you lose or mislay tickets they can be reissued either before you travel or if necessary at the airport. [TOP] Is there a meal on the flight ? No, most of our charter flights now operate a pay on board service for food. [TOP] Unaccompanied Minors Children under 16 will not be allowed to travel on their own. [TOP] Is there a charge for paying by credit card ? If you pay by debit card, Switch/Maestro or Delta there is no surcharge. If you pay by credit card we charge 2.5% which will be added to the amount taken from your card. [TOP] Do I have to pay any airport taxes and fuel supplements ? The price you see is the price you pay. All airport taxes, charges, fuel and currency supplements are included in the price. [TOP]

Satellite Travel Ltd, Enterprise House, Stansted Airport, Essex CM24 1RN

The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 0488. ATOL protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo above if you want to know more.

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