All flight bookings are subject to the following terms and conditions. Please read these carefully as they, along with the other relevant information on our website, will be binding upon you.

Where we make arrangements for you with any third party to provide any services (other than carriage by air) such as car hire, ski hire, hotel reservations and insurance we do so as agent of the service provider. Purchase of these ancillary services will be subject to the terms and conditions of the third party service provider. Any ancillary services purchased through us as agent are sold on a non-changeable and non-refundable basis.

Please note that if you have booked a flight via our www.snowjet.co.uk website then the Snowjet terms and conditions found on that website will apply and not these terms and conditions.

The head office of Satellite Travel Ltd, Enterprise House, Stansted Airport, Essex, CM24 1RN. . The flights we sell are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 0488. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

Occasionally we may sell flight seats on a low cost airline, a scheduled airline or a charter supplier who may have additional terms and conditions. For your financial protection these seats are sold under our ATOL licence. However, you should consider that such flights are sold on a non-changeable and non-refundable basis and are subject to the terms and conditions of the original supplier and not subject to these booking conditions.

Your contract with us and all matters or disputes arising out of it, including any non-contractual obligations arising out of or in connection with it, are governed by English law and subject to the jurisdiction of the English courts. You may choose the law and courts of Scotland and Northern Ireland to deal with any disputes if you are resident there but, if you do not do so at the outset of any proceedings, English law will apply. These terms and conditions do not affect your statutory rights. We reserve the right to change our booking terms and conditions at any time.

How do I make a reservation?

You can make your booking either through a travel agent, by telephoning us on 0845 0704457 or through our website www.satellitetravel.co.uk. Bookings are normally made and accepted subject to these booking conditions.

The person who makes the booking with us must be at least 18 years old and shall be responsible for payment of the total cost of the booking including any ancillary services, and any amendment or cancellation charge that may be payable, purchased at the same time. You also agree to provide accurate and full information for the remainder of the party in relation to the booking and by confirming the booking you also confirm that all members of your booking party (including those added at a later time) agree to be bound by these terms and conditions and all other relevant information on our website.

Following confirmation of the booking over the telephone, via the internet or through a travel agent you will be sent a confirmation invoice. This confirmation invoice will normally be sent to the email address provided by you. If you have not provided an email address then the confirmation invoice will be posted to you at the address you provide.

A binding contract between you and Satellite Travel for any flights booked and between you and the relevant service provider for any other services booked will come into existence when your confirmation invoice is emailed or posted to you. You must check the confirmation invoice very carefully to ensure that all the details shown are correct

Please contact us immediately if any information which appears on the confirmation invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. We can arrange for the correction of spelling and obvious input errors in names free of charge if we are notified within 10 days of our issuing the confirmation invoice, after this time name change charges will apply (please see below).

We will accept liability for booking errors made by our staff when making a booking over the telephone as long as the errors are notified to us immediately they become apparent and within 5 days of the booking having been made. We will not accept liability for, but will try to correct booking errors made by you over the telephone or via the internet as long as we are notified as soon as the error becomes apparent and within 5 days of the booking having been made. We will do our best to correct booking errors notified to us outside of these time limits but you will be responsible for any costs and expenses incurred by us in doing so unless the error is as a result of our mistake or there is an acceptable reason for why we were not notified within 5 days of the booking.

Following confirmation of your booking we may contact you via email at the address provided by you. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. We may also contact you by telephone or by post should we have difficulty in reaching you by email.

Payment

At the time of booking, you must pay a deposit which is currently £100 per person. Please note that these deposit amounts are subject to change. A confirmation invoice will be sent to you or your travel agent for the balance of monies owing. The final balance must be made 10 weeks prior to the departure date. If the departure date is within 10 weeks of booking then the total flight cost is due at the time of booking. If a different deposit amount or full payment is required immediately or if different conditions apply then you will be notified of this at the time of booking.

The payment of the deposit must be made by credit or debit card (Visa, Maestro or MasterCard). If the departure date is within 10 weeks of booking the final balance must be made by credit card, debit card or via a bank transfer. You may pay the final balance by cheque if the departure date is more than 10 weeks after booking. Credit card payments are subject to a processing charge, which is currently 2.5%. Payments made by debit card do not incur a processing charge. If you have booked through a travel agent please confirm the acceptable payment methods directly with them as they may have different requirements to Satellite Travel.

If your flight or any other services are arranged directly with Satellite Travel Ltd, all correspondence will be sent directly to you. If the arrangements are made through a travel agent all communications will be sent by Satellite Travel Ltd to the travel agent who will inturn correspond with you. All monies which you pay to the travel agent for the flight will be held by the travel agent as agent for Satellite Travel Ltd. Satellite Travel Ltd reserves the right to refuse to accept a booking at its discretion.

Responsibilities of Satellite Travel

Our only obligations under our contract with you (other than those which are expressly set out in these booking conditions) are to reserve a seat for you with your confirmed airline (or any other airline that may be substituted) and provide you with a ticket for travel or other means of accessing your booked flight where no paper ticket is issued. We have no responsibility or liability for the provision of the actual flight or for the acts or omissions of the airline or any of its employees, agents, suppliers or sub-contractors.

The airlines conditions of carriage (a copy of which we will provide to you on request) will apply to your contract. We are not an airline or air carrier and do not enter into a contract for carriage with you.

Our maximum liability if we are found to be at fault in connection with our contractual obligations to you is limited to [twice] the cost of the flight(s) in question. However, in the event that we are found liable in relation to the flight itself or for the airline's acts or omissions in any respect or on any basis whatsoever, the maximum amount we will have to pay to you will be limited to the maximum amount the airline would have to pay to you in accordance with the applicable International Convention(s) or Regulations. In such circumstances, we are also entitled to rely upon all defences, exceptions to and other provisions relating to liability as are available to the airline in accordance with such International Convention(s) or Regulations.

All our flights and arrangements have been purposely designed to allow for some un-scheduled changes. You will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. We aim to have a representative or agent either on hand or contactable by telephone at all times to ensure that any problems are overcome as quickly as possible.

In relation to any other services provided, your contract is with the service provider whose conditions apply. We act only as agent for the service provider. Our responsibilities are limited to making your booking with the service provider(s) in accordance with the information you provide to us at the time of booking. We have no responsibility or liability for the provision of the actual service of for the acts or omissions of the service provider(s) or any of its / their employees, agents, suppliers or sub-contractors. Our maximum liability if we are found to be at fault in relation to our responsibilities as agent is limited to [twice] the commission we receive in relation to the service(s) we have booked for you.

This agreement is entered into on the mutual understanding that we will not be responsible for loss or damage, including inconvenience, or disruptions caused by the acts or defaults of independent third parties or by force majeure events (see important note below).

Regulation (EC) No. 261/2004 requires (subject to certain conditions) the airline that operates or intends to operate your flight (NOT Satellite Travel) to pay you compensation/provide you with assistance (refreshments and accommodation) where you are denied boarding, your flight is delayed or is cancelled. In such situation, the airline in question is required to provide you with written notice of the rules for compensation and assistance.

Please note that you are not entitled to receive compensation from us in addition to receiving compensation from the airline.

In all respects, our liability is limited in the manner permitted by the relevant international conventions and the conditions of carriage of the airline, which are available upon request from this office.

What happens if you cancel or change my flight?

Flight schedules are organised many months in advance and may be subject to change. We may occasionally have to make changes to published details or to cancel confirmed bookings and we reserve the right to do so at any time before and after a reservation has been made. We give no warranty or guarantee as to the accuracy of any information supplied to us or as to any service supplied. Unfortunately, we cannot control or prevent changes implemented by the suppliers and the supplier reserves the right to change itineraries and details. Flight timings could be subject to change and should therefore be considered provisional. If a change is made to your flight we will endeavour to minimise any inconvenience you may experience.

Significant Changes

Occasionally, we have to make a "significant change". A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know is likely to have a significant affect on your travel arrangements.

Significant changes will include the following changes when made before departure:

- A change in the time of departure or return by more than 12 hours from the original.

- A change of UK departure airport on your outward or return flight to one which is less convenient for you.

- A change of destination airport where the new destination airport is less convenient for you.

- A change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A night flight is defined as one planned to depart from the UK between 22.00 and 05.59 hours or arriving back in the UK between 24.00 and 05.59 hours.

If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.

If we make a significant change or cancel your booking we will tell you as soon as possible. If there is time to do so before departure, we will offer you one of the following options.

(1) To accept the change and receive compensation as shown in scale A below, or

(2) To cancel or accept the cancellation and receive a full refund with compensation as shown in scale B below or

(3) To accept an alternative flight. Wherever possible and where time permits, we will also offer you at least one alternative charter flight of equivalent or higher standard. Where this is less expensive than your original flight we will refund the difference but if it is more expensive we will not ask you to pay any more. You will also be entitled to compensation as shown in scale A or B below as appropriate.

(4) If you decide not to take the alternative we specifically offer you, you may purchase any other available flight from us at the applicable price and pay, or receive a refund of, any price difference. You will also be entitled to compensation as shown in scale B below as appropriate.

The maximum compensation for each full fare-paying passenger in such circumstances shall be:

Scale A If you accept the change
No. of days notice we give you before departureCompensation in £'s sterling for each full fare paying passenger
0 - 7 Days40
8 - 14 Days30
15 - 28 Days20
29 - 42 Days15
43 - 56 Days10
57 Days or moreNil


Scale B If you cancel or accept the cancellation
No. of days notice we give you before departureCompensation in £'s sterling for each full fare paying passenger
0 - 7 Days20
8 - 14 Days15
15 - 28 Days15
29 - 42 Days5
43 - 56 Days5
57 Days or moreNil

However, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in the Important Note below.

Minor Changes

No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

At the time of making your booking direct with us or through your travel agent, we will advise the most up to date timings before the booking is confirmed. Timings are for guidance only and may change. The actual timings will be shown on your tickets, which you must check very carefully. It is possible that timings may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

Airlines banned from operating in the EU

In accordance with EU Regulation (EC) No 2111/2005, we are required to bring to your attention the existence of the EU Banned Airline List which contains details of air carriers that are subject to an operating ban with the EU Community. The EU Banned Airline List is available for inspection at ec.europa.eu/transport/air-ban/list_en.htm.

Important Note - Force Majeure

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability or pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control. Such circumstances and events include war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with aircraft or transport, closure or congestion of airports, runways, bad weather, epidemics or health risks, insolvency of airlines and all similar events beyond our control.

How can I change my reservation?

If you want to make any changes to your booking you will need to call 0845 0704457 and quote your booking reference.

What if I need to change my date of travel?

If your date of travel is more than 72 hours away then you can change your date of travel, subject to availability, for an amendment fee of £50 per person. If the new flight is more expensive than your original flight you must pay the difference. If the new flight costs less than your original flight you will not be entitled to a refund.

If your date of travel is less than 72 hours away then the cancellation charges detailed below will apply.

What if I need to change the name on a booking?

Name changes are charged at £25 per name per sector. For example, if two sectors (i.e. a return trip) have been booked then the name must be changed on each sector at a total charge of £50.

How can I cancel my reservation?

If you wish to cancel your flight, this must be done in writing by the person in whose name the booking was made and to whom our invoice is addressed. The cancellation will take effect only when we receive your written notice of cancellation.

We make the following charges to compensate us for the expected loss and expense, which we will incur as a result of your cancellation, as we start to incur costs from the moment you make your booking. The following charges will apply should you cancel your reservation:

Period before departure date that written Instruction is received:Cancellation charge:

70 or more days deposit only

69 - 0 days100% of total flight cost


We strongly recommend that you take out adequate travel insurance. If the reason for your cancellation falls within your insurance policy, you may be entitled to make a claim for the cancellation charges. Please contact your insurance provider for more information.

In the case of ancillary services that we have booked on your behalf, your contract is with the service provider concerned. Their conditions will apply and may include cancellation charges if you cancel the services they are providing. Please refer to the relevant supplier's terms and conditions.

Pricing Policy

Prices quoted on our website and over the telephone will include all known UK and overseas government taxes and duties and all known charges applied by UK and overseas airports. However in certain circumstances our suppliers may have to pass on increases in these charges, which they could not be reasonably expected to know about, and we reserve the right to pass these on to you when they are implemented after your booking has been confirmed and we could not be reasonably expected to know about it. This includes but is not limited to any increase in security charges, Air Passenger Duty or aircraft insurance. We will not apply any fuel or currency surcharges unless these are imposed on us by supplier or government action and we undertake to pass these on at the net rate. In the event of cancellation you may be able to claim a refund of taxes and charges subject to an administration fee of £10 per sector. Any claim for a refund must be put in writing within 30 days of the cancellation having been made.

Prices on our website are live. We update prices and availability regularly but flight prices can change at any time. When booking on our website the live price and availability of specific flights will be checked and you should allow for changes to occur before your booking is confirmed.

Passport, health and travel documentation

Please ensure that your passport is valid and acceptable and you have any required visa or other documentation for your complete trip and that the name on your passport matches the name on your booking confirmation. If you fail to do so, you may not be accepted for a flight and you will be solely responsible for the associated costs, losses or damage incurred as a result of your failure to present the relevant documents. British citizens must hold a valid 10 year passport. Please note that certain destinations insist upon at least six months validity from the return date.

Depending on your nationality, visas may be required for entry into certain destination countries and it is your responsibility to verify whether a visa is required before you travel.

If health documents are necessary to comply with the requirements of any country you wish to visit, it is your responsibility to procure them. Should failure to obtain any such documents result in fines, surcharges or other financial penalty being imposed upon the airline or Satellite Travel, you will be liable to reimburse us or the airline (as applicable) accordingly. Where entry is refused, fines or other penalties may be imposed on only the airline and the passenger(s) concerned may be required to return immediately to their country of departure. In addition to being liable to pay any fines and surcharges, the passenger(s) will be liable to pay the cost of their immediate return flight. You should investigate, by consulting your own doctor if necessary, specific health precautions deemed prudent for the country / resort you intend to visit, and ensure that the appropriate medication/ inoculation requirements are complied with.

Passengers without the correct documentation may be refused carriage by the airline or entry into any country.

Air Carrier Liability for Passengers and their baggage

This information notice summarises the liability rules applied by European Community air carriers as required by European Community legislation and the Warsaw and Montreal Conventions. For the avoidance of doubt, Satellite Travel is not an air carrier and will not bear any liability for passengers or their baggage. The limits of liability below are expressed in Special Drawing Rights (SDR) which is an International Monetary Unit based upon the values of several leading currencies. The currency values of the SDR fluctuate and are re-calculated each banking day. This information is summary only and is not entirely accurate or complete.

Compensation in the case of death or injury

There are no financial limits to the liability for Passenger injury or death. For damages up to 100,000 SDRs (approximately £95,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a Passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £15,500).

Passenger delays

In the case of Passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for Passenger delay is limited to 4,150 SDRs (approximately £4,000).

Baggage delays

In case of baggage delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately £950).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £950). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked luggage the carrier is liable only if at fault.

Higher limits for baggage

A Passenger can benefit from a higher liability limit by making a special declaration at the latest at the check-in and by paying a supplemental fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the Passenger must write and complain to the air carrier as soon as possible. In case of damage to checked baggage, the Passenger must write and complain within seven days and, in the case of delay, within 21 days, in both cases from the date on which the baggage was placed at the Passenger's disposal.

Liability of contracting and actual carrier

If the air carrier actually performing the flight is not the same as the contracting carrier, the Passenger has the right to address a complaint or to make a claim for the damages against either. If the name or the code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date that the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002 and national legislation of the United Kingdom).

Baggage

The normal baggage allowance on our charter flights is 20kg of hold baggage (on certain charter flights it may be 15kg and you will be advised of this when tickets are issued) with 5 extra kg hand baggage. Size and type of baggage is subject to the requirements of the airline from time to time and any security restrictions currently in force. There will normally be an extra charge if you wish to take skis, snowboards, bikes, windsurf boards or other sporting equipment on your flight. Please telephone our call centre on 0845 0704457 to confirm the costs and procedures for arranging carriage of sporting equipment on your flight.

Under the terms of various international conventions, whilst your personal effects and baggage are in the hands of the airline, the airline is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check in, and the recovery of the baggage from the carousel at the end of the flight then the airline is under a duty to pay compensation. The amount of any compensation is determined by the International Convention, details of which are set out above and will also be listed on the reverse of your flight tickets. In case of loss or damage to your baggage a property irregularity report must be completed before you leave the airport. Should your claim be in excess of the airline's compensation level then you should approach your insurance provider to see if you are entitled to claim for the difference. Where the value of your baggage is more than £950 you should inform the airline at the check-in desk and / or ensure that it is fully insured prior to travel, as without this the airline will not accept liability for loss or damage for amounts above £950.

DANGEROUS GOODS AND RESTRICTED ARTICLES

For safety reasons the following items are strictly prohibited for carriage:

- Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) including camping gas cylinders, butane, liquid nitrogen, propane gas and gas lighters;
- Corrosives such as acids, alkalis, mercury and wet cell batteries;
- Explosives, munitions, flares, fireworks, including percussion or toy gun caps and articles which are easily ignited;
- Flammable liquids and solids such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters;
- Oxidising materials such as bleaching powder, peroxides;
- Poisons and infectious substances such as arsenic, cyanide, insecticides, weed killer and live virus materials;
- Radioactive materials;
- Gas powered devices (other than hair curlers) such as culinary blow torches or soldering irons.
- Other restricted articles (such as magnetic material, offensive or pornographic materials).

The following items can be carried as hold baggage only:
- Toy or replica guns
- Razor blades
- Knives with blades of any length
- Scissors
- Cutlery
- Hypodermic syringes (except for medical use during flight - doctor's certificate required)
- Darts
- Knitting needles
- Sporting bat, billiard, snooker or pool cues

Check In

We recommend that you check in [two] hours prior to your scheduled departure. Should anyone check in less than 60 minutes before the ticketed departure time, admission to the flight may be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.

Complaint

If a problem arises during your flight or the booking process it is important that you advise the supplier and or representatives at the earliest opportunity. If the complaint can not be resolved locally then please follow up in writing within 28 days of your return to the UK.

If you are not satisfied with your flight, our booking process or, in relation to other services, the performance of our obligations as agent for a service provider it is important that you advise us at the earliest opportunity. If we are unable to resolve your complaint locally then please follow up by writing to us within 28 days of your return to the UK. Failure to notify us of a problem when it occurs will affect our ability to investigate the matter and will prevent us from being able to resolve it at the time, and this may affect your rights under your contract with us.

If you are not satisfied with any other services that we have booked on your behalf with a service provider then you should contact the relevant service provider at the earliest opportunity. Such complaints will be handled in accordance with the terms and conditions of the relevant service provider.

These booking conditions were updated on 18/11/2009.