All bookings are subject to the following terms and conditions. Please read them carefully. We sell flights and act as agents for the sale of ancillary services such as transfers, car hire or train seats. Your contract for a flight purchased from Satellite Travel is with Satellite Travel Ltd and is subject to the terms and conditions below. Where transfers, car hire or train seats have been purchased these will be subject to terms and conditions of the original supplier, you should therefore consider that any ancillary services are sold on a non-changeable, non-refundable basis. If you have booked a flight on our www.snowjet.co.uk website then different conditions apply.
Occasionally we may sell flight seats on a low cost airline, a scheduled airline or a charter supplier with extra conditions, for your financial protection these seats are sold under our ATOL licence (see paragraph 4 below for details of the ATOL system) but you should consider that these flights are sold on a non-changeable and non-refundable basis and are subject to the original suppliers terms and conditions and not the booking conditions of Satellite Travel
The head office of Satellite Travel Ltd is at 41-45 Lind Road Sutton Surrey SM5 3JW. The flights we sell are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 0488. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at
www.atol.org.uk.
Your contract with us and all matters or disputes arising out of it are governed by English law and subject to the jurisdiction of the English courts. You may choose the law and courts of Scotland and Northern Ireland to deal with any disputes if you are resident there.
How do I make a reservation?
You can make your booking through a travel agent, by telephoning us on 020 8643 3666 or through our website www.satellitetravel.co.uk. Bookings are normally made and accepted subject to these booking conditions. At the time of booking, you must pay the deposit which is currently £80 per person, or £50 if booking is made through a travel agent, though this is subject to change. A confirmation invoice will be sent to you or your travel agent for the balance of monies owing. If the departure date is within 10 weeks of booking then the total flight cost is due at the time of booking. If a different deposit amount or full payment is required immediately or if different conditions apply then you will be notified of this a time of booking.
The payment of the deposit or full balance if within 10 weeks of departure must be made by credit or debit card (Visa, Maestro or MasterCard). Credit card payments are subject to a processing charge, which is currently 1.5%. You may pay the final balance by cheque, credit card (subject to processing charge) or debit card. If you have booked through a travel agent then they may have different requirements for method of payment.
If your flight is arranged directly with Satellite Travel Ltd, all correspondence will be sent directly to you. If the arrangements are made through a travel agent all communications will be made by Satellite Travel Ltd to the travel agent as your agent. All monies which you pay to the travel agent for the flight will be held by the travel agent as agent for Satellite Travel Ltd. Satellite Travel Ltd reserves the right to refuse to accept a booking at its discretion.
Check Your Confirmation Details
Following confirmation of the booking over the telephone, via the internet or through a travel agent you will be sent a confirmation invoice. This invoice will normally be sent to the email address you supply. If there is no email address then the confirmation invoice will be posted to you.
You must check the confirmation invoice very carefully, please contact us immediately if any information which appears on the confirmation seems to be incorrect or incomplete, as it may not be possible to make change later. We will correct spelling and obvious input errors in names free of charge if we are notified within 10 days of our issuing the confirmation, after this time name change charges will apply (see below).
We will accept liability for booking errors made by our staff when making a booking over the phone as long as the errors are notified to us immediately they become apparent and within 5 days of the booking having been made. We will not accept liability for, but will endeavour to correct booking errors made by the client over the phone or via the internet as long as we are notified as soon as the error becomes apparent and within 5 days of the booking having been made.
Responsibilities of Satellite Travel
We accept responsibility for the acts and/or omissions of our employees and agents while acting within the scope of, or in the course of their employment or agency with us. We also accept responsibility for any deficiencies in the services that we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our flights, except when caused by the negligent acts and/or omissions of our employees or agents while acting within the scope of, or in the course of their employment or agency with us. All our flights and arrangements have been purposely designed to allow for some un-scheduled changes. You will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. At all times a representative or agent will be on hand to ensure that any problems are overcome as quickly as possible.
Your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions. Your right to compensation for any loss that you might suffer as a result of any cancellation or delay in your flight will be determined by the airline's conditions of carriage and any applicable international conventions.
Regulation (EC) No. 261/2004 requires (subject to certain conditions) the airline that operates or intends to operate your flight (NOT Satellite Travel) to pay you compensation/provide you with assistance (refreshments and accommodation) where you are denied boarding, your flight is delayed or is cancelled. In such situation, the airline in question is required to provide you with written notice of the rules for compensation and assistance.
Please note that you are not entitled to receive compensation from us in addition to receiving compensation from the airline.
In all respects, our liability is limited in the manner permitted by the relevant international conventions and the conditions of carriage of the airline, which are available upon request from this office.
What happens if you cancel or change my flight?
We try to avoid making any changes to travel plans. However, as they are planned many months in advance occasionally, we have to make changes to and correct errors in published details both before and after bookings have been confirmed and cancel confirmed bookings. We must reserve the right to do so.
Occasionally, we have to make a "significant change". A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know we can reasonably expect to have a significant affect on your travel arrangements.
Significant changes are likely to include the following changes when made before departure:
A change in the time of departure or return by more than 12 hours from the original.
A change of UK departure airport on your outward or return flight to one which is more inconvenient to you.
A change of destination airport where the new destination airport is more inconvenient for you.
A change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A night flight is defined as one planned to depart from the UK between 22.00 and 05.59 hours or arriving back in the UK between 24.00 and 05.59 hours.
If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.
If we make a significant change or cancel your booking we will tell you as soon as possible. If there is time to do so before departure, we will offer you one of the following options.
(1)(Significant changes) accept the change and receive compensation as shown in scale A below, or (2) cancel or accept the cancellation and receive a full refund with compensation as shown in scale B below or (3) (If we can, and there is time to do so before departure), we will also offer you at least one alternative charter flight of equivalent or higher standard (if this is less expensive than your original flight we will refund the difference but if it is more expensive we will not ask you to pay any more) together with compensation as shown in scale A/B below as appropriate.
If you decide not to take the alternative we specifically offer you, you may purchase any other available flight from us at the applicable price. NB. The compensation shown below is the minimum we will pay you depending on the exact circumstances and the date the change or cancellation is made.
Minimum Compensation for each full fare-paying passenger
Scale A If you accept
No. of days notice we give you before departure
Compensation in £'s sterling
0 - 7 Days
40
8 - 14 Days
30
15 - 28 Days
20
29 - 42 Days
15
43 - 56 Days
10
57 Days or more
Nil
Scale B If you cancel or accept the cancellation
No. of days notice we give you before departure
Compensation in £'s sterling
0 - 7 Days
20
8 - 14 Days
15
15 - 28 Days
15
29 - 42 Days
5
43 - 56 Days
5
57 Days or more
Nil
However, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in clause 5 (Important note) below. No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
At the time of making your booking direct with us or through your travel agent, we will advise the most up to date timings before the booking is confirmed. Timings are for guidance only and may change. The actual timings will be shown on your tickets, which you must check very carefully. It is possible that timings may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.
Satellite Travel does not operate the flight. The flight will be operated by the airline and your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions.
Important Note
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control. Such circumstances and events include war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with aircraft or transport, closure or congestion of airports, runways, bad weather, epidemics or health risks, insolvency of airlines and all similar events beyond our control.
What if I need to change my date of travel?
If your date of travel is more than 72 hours away then you can change your date of travel, subject to availability, for an amendment fee of £50 per person, if the new flight is more expensive you must pay the difference if the new flight costs less then no refund will be offered.
If your date of travel is less than 72 hours away then cancellation charges will apply.
A change of date and name will incur cancellation charges.
What if I need to do a name change?
A charge of £25 will be applied for each name that is changed on a booking.
A change of date and name will incur cancellation charges .
How can I cancel my reservation?
If you wish to cancel your flight, this must be done in writing by the person in whose name the booking was made and to whom our invoice is addressed. The cancellation will take effect only when we receive your written notice of cancellation.
We make the following charges to compensate us for the expected loss and expense, which we will incur as a result of your cancellation, as we start to incur costs from the moment you make your booking. The following charges apply:
Period before departure date that written Instruction is received:
Cancellation charge:
70 or more days
deposit only
69 - 0 days
100% of total flight cost
If the reason for your cancellation falls within your insurance policy, normally the insurance company should refund any charges to you.
Pricing Policy
Price quoted on our website and over the telephone will include all known UK and overseas government taxes and duties and all known charges applied by UK and overseas airports. We reserve the right to pass on any increase in these charges that is made after your booking has been confirmed and we could not be reasonably expected to know about it. This includes but is not limited to any increase in security charges, Air Passenger Duty or aircraft insurance. We will not apply any fuel or currency surcharges unless these are imposed on us by supplier or government action and we undertake to pass these on at the net rate.
Baggage
The normal baggage allowance on our charter flights is 20kg (on certain charter flights it may be 15kg and you will be advised of this when tickets are issued) with 5 extra kg hand baggage. Size and type of baggage is subject to any security restrictions currently in force. On our ski charter flights you are normally allowed one set of skis or snowboard to be carried free of charge, Satellite Travel cannot accept any liability if the airline is unable to carry or damages your skis. Ski boots must be included in your normal baggage allowance and are not part of the free ski carriage
Under the terms of various international conventions, whilst your personal effects and baggage are in the hands of the airline, the airline is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check in, and the recovery of the baggage from the carousel at the end of the flight then the airline is under a duty to pay compensation. The amount of any compensation is determined by the international convention, details of which are on the reverse of your flight tickets. In case of loss or damage a property irregularity report must be completed before you leave the airport. Should your claim be in excess of the airline's compensation level then you should approach your insurers to see if they will pay the difference. Where the value of your baggage is more than £800 you should inform the airline at the check-in desk or ensure that it is fully insured prior to travel, as without this neither Satellite Travel nor the airline will accept liability for loss or damage for amounts above £800.
Health and travel documentation
Where travel and health documents are necessary to comply with the requirements with any country you may wish to visit, then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon Satellite Travel then you will be liable to reimburse Satellite Travel accordingly. You must ensure, by consulting your own doctor if necessary, of specific health precautions deemed prudent for the country / resort you intend to visit, and the requirements for appropriate medication/ inoculations complied with.
Check In
Should anyone check in less than 60 minutes before the ticketed departure time, admission to the flight may be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.
Complaint
If a problem arises during your flight or the booking process it is important that you advise the supplier and or representatives at the earliest opportunity. If the complaint can not be resolved locally then please follow up in writing within 28 days of your return to the UK.